Terms of Service

These Terms of Service govern your access to and use of HeyCall, including the website, browser calling experience, account features, wallet credit, call logs, contacts, verification flows, and related services.

By creating an account, verifying a phone number, adding credit, placing a call, or otherwise using HeyCall, you agree to these Terms. If you use HeyCall for a company, team, client, or other organization, you confirm that you have authority to bind that organization.

HeyCall provides browser-based international calling to real mobile and landline numbers where routes are available. HeyCall may use shared, Telnyx-owned, or otherwise verified caller IDs for standard outbound calls. Dedicated numbers, inbound calling, team routing, call recording, mobile apps, subscriptions, and advanced features may be added later and may have additional terms.

HeyCall is not an anonymous calling, caller ID spoofing, emergency calling, robocalling, or bulk messaging service. Availability, call quality, destination coverage, caller ID behavior, and pricing may depend on third-party telecom providers, destination rules, account status, internet connection, device permissions, and fraud controls.

You must sign up and sign in with a phone number that you control. You must complete phone verification before using the workspace app. HeyCall may also require identity, business, use-case, address, and documentation checks before calling, dedicated numbers, higher limits, or certain destinations are available.

You are responsible for keeping account access secure and for all activity under your account or workspace. Do not share OTP codes, session access, calling credentials, or admin access with anyone who is not authorized to use your account.

HeyCall uses prepaid wallet credit for eligible service charges. New accounts may receive starter credit for evaluation or onboarding. Promotional credit has no cash value, is not transferable, and may be changed, limited, or withdrawn if HeyCall detects abuse or operational risk.

Call charges may be estimated before or during a call and finalized after provider events are received. Completed billable calls may be charged by started minute, destination, route, provider fee, minimum charge, taxes, or other pricing rules shown in the product or applicable plan.

Wallet top-ups are processed through Stripe or another payment provider. You authorize HeyCall and its payment providers to charge the selected payment method for purchases you initiate. Except where required by law, wallet credit, used services, and promotional credit are not refundable.

You may use HeyCall only for lawful personal or professional communication where you have a legitimate reason to contact the destination. You must comply with telecom, anti-spam, privacy, consumer protection, recording consent, export, sanctions, and other laws that apply to your calls.

You may not use HeyCall for harassment, impersonation, fraud, scams, phishing, spam, illegal robocalling, unlawful debt collection, caller ID spoofing, premium-rate abuse, emergency calling, surveillance, unlawful recording, or attempts to bypass account, route, destination, wallet, or provider controls.

HeyCall may limit, block, suspend, or terminate access if we believe your activity creates legal, security, fraud, billing, provider, destination, complaint, or reputational risk. This may include limits based on verification status, wallet balance, destination, call volume, failed-call patterns, webhook signals, chargebacks, or abuse reports.

HeyCall may change limits, require manual review, hold dedicated number requests, block destinations, disable caller IDs, or ask for additional information before enabling or restoring access.

HeyCall is not a replacement for emergency services. Do not use HeyCall to call emergency numbers or request emergency help. Use a mobile phone, landline, local emergency service channel, or other emergency communication method instead.

Emergency support should not be assumed, marketed, or relied on unless HeyCall has explicitly enabled emergency calling for your account, collected required address information, configured provider support, and given applicable emergency service notices.

HeyCall depends on third-party providers including telecom, payment, database, hosting, authentication, storage, analytics, and messaging providers. Their systems, rules, outages, pricing, coverage, compliance requirements, and decisions may affect HeyCall.

You agree that HeyCall may share account, verification, billing, call, webhook, destination, and operational information with these providers when needed to provide, secure, bill, troubleshoot, or comply with the service.

HeyCall may create and retain account records, workspace records, verification records, wallet transactions, contacts, call logs, provider event records, fraud signals, admin audit events, and support records. The Privacy Policy explains how this information is handled.

Standard outbound calling does not require call recording. If call recording is added later, HeyCall will require clear product controls and notices before enabling it.

HeyCall is provided on an as-is and as-available basis. We do not guarantee that calls will connect, remain connected, show a particular caller ID, reach every destination, avoid every fee, or be uninterrupted, error-free, or available at all times.

To the fullest extent permitted by law, HeyCall is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, telecom provider failures, destination blocking, call quality issues, or emergency calling failures.

We may update these Terms as the product, provider requirements, pricing, or legal obligations change. If a change is material, we will take reasonable steps to notify users through the product, website, or account contact channels.

Questions about these Terms can be sent to support@heycall.app.