Acceptable Use Policy

HeyCall is for legitimate personal and professional communication by verified users and workspaces. This Acceptable Use Policy explains what is allowed, what is prohibited, and how HeyCall may respond to unsafe or unlawful activity.

This Policy applies to all HeyCall accounts, workspaces, users, admins, calls, contacts, wallet activity, caller IDs, dedicated number requests, APIs, and support interactions.

You may use HeyCall to call real mobile and landline numbers for lawful personal, professional, operational, customer, travel, coordination, support, recruiting, consulting, or business purposes where you have a legitimate reason to contact the recipient.

You must comply with applicable calling, consent, privacy, consumer protection, recording, telemarketing, anti-spam, fraud, sanctions, export, and telecom rules. You are responsible for understanding the rules that apply to your calls, your location, and the recipient's location.

You may not use HeyCall for harassment, threats, abuse, hate, discrimination, stalking, intimidation, doxxing, unlawful surveillance, non-consensual recording, impersonation, phishing, scams, fraud, account takeover, credential theft, or social engineering.

You may not use HeyCall for caller ID spoofing, anonymous calling, burner-number abuse, illegal robocalling, spam, unlawful telemarketing, deceptive surveys, lead generation without consent, abusive debt collection, fake support calls, or calls that misrepresent who you are or why you are calling.

You may not use HeyCall for premium-rate abuse, traffic pumping, artificial traffic generation, toll fraud, SIM-box activity, resale without permission, high-risk destinations unless approved, attempts to evade route blocks, or attempts to manipulate provider pricing, caller ID, wallet, or webhook systems.

You may not use HeyCall to call emergency services or to request emergency assistance.

Standard HeyCall calls use HeyCall-managed, Telnyx-owned, or otherwise verified caller IDs. You may not choose arbitrary caller IDs or present a caller ID that you do not control or have permission to use.

Dedicated numbers, inbound calling, branded caller ID, or local caller ID features may require additional verification, provider approval, documentation, number availability, regulatory checks, and manual review.

You are responsible for the contacts, notes, and numbers you save in HeyCall. Do not upload, save, or call numbers that you obtained unlawfully or are not permitted to use.

If you use HeyCall for business, sales, recruiting, support, or customer outreach, you are responsible for maintaining appropriate consent, opt-out, do-not-call, recording consent, and suppression practices.

HeyCall may monitor account, wallet, destination, call, webhook, provider, and support signals to detect fraud, abuse, unusual traffic, non-payment, provider risk, destination risk, or policy violations.

HeyCall may rate-limit, block calls, block destinations, require more verification, hold dedicated-number requests, remove wallet promotions, suspend workspaces, terminate accounts, report abuse, or preserve records when needed to protect users, recipients, providers, HeyCall, or the public.

If you believe HeyCall is being used for abuse, fraud, impersonation, harassment, spam, or unlawful calling, contact support@heycall.app with the caller ID, destination number if relevant, timestamp, description, and any supporting information.

HeyCall may not be able to share investigation details, but we may use reports to block destinations, suspend accounts, improve fraud controls, or cooperate with providers and lawful requests.

HeyCall may update this Acceptable Use Policy as the product, legal requirements, provider rules, fraud patterns, or telecom risks change.